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Trusted by over 15,000 players
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Store Information
How long will it take for my order to arrive?
How long will it take for my order to arrive?
We offer shipping from a range of courier services. When checking out, you will see an estimated delivery time. These times vary depending upon your location and the service you choose. These are only estimates and can vary form time to time.
How can I track my package?
How can I track my package?
The moment your parcel is scanned out of our warehouse, we will email you a tracking number along with a direct tracking link. You can track your darts from our door right to your dartboard.
Can I change or cancel my order after I've placed it?
Can I change or cancel my order after I've placed it?
If your order has not yet been despatched we will happily make changes or cancel your order for you.
If you need to make a change, please call or email our team as soon as possible with your order number.
Unfortunately, once an order has been handed over to the courier, we cannot alter or recall it.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
We pack all of our items as securely as possible to ensure they are delivered in the best possible condition.
In the unlikely event you have received a damaged or incorrect item, take a photo of the item along with the packing slip you received with the parcel and send them to us in an email.
We will arrange a replacement or credit as soon as possible.
What is your return policy?
What is your return policy?
If you purchased the wrong dart item or simply changed your mind? No worries. We offer a 30-day change-of-mind return policy.
To be eligible for a return, your items must be 100% unused, undamaged, and inside their original, unopened packaging.
What payment methods do you accept?
What payment methods do you accept?
We accept all major secure payment;
- Cards: Visa, Mastercard, American Express.
- Digital Wallets: Apple Pay, Google Pay, PayPal.
- Buy Now, Pay Later: Afterpay and Zip
Are payments secure?
Are payments secure?
Our website uses industry-standard 256-bit SSL encryption technology to protect your data.
Your payment details are processed directly through Tier-1 secure payment gateways.
We never see, store, or have access to your private credit card numbers.
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Shopping with Us
At Cue Store, our focus is simple - quality products, fast delivery and good honest service. We've built a reputation as Australia & New Zealand's Most trusted cue sports retailer backed by feedback from players at all levels.
Unmatched Support & Advice
Chat to our team on 1300 16 16 54 for support and advice.
Reviewed, Rated & Ready for the Oche
Over 9000 customer reviews and going strong
Hassle Free 30 Day Returns
Peace of mind with our 30 day money back guarantee.
Safe & Secure Payments
Shop safe in the knowledge that your details are safe with us.
